Store Policy

Crown Mattress & Furniture Store Policy

CUSTOMER SERVICE - We strive to provide you with the local service that you deserve. If you have any questions or problems, please do not hesitate to contact us.

PAYMENTS - All orders must be paid in full 24 hours prior to pick-up or delivery. To reschedule your pick-up or delivery, you must call Crown Mattress & Furniture during business hours at store where purchased, Monday through Saturday, 48 hours prior to your scheduled delivery date to avoid a re-delivery fee.

PROMPTLY INSPECT MERCHANDISE - Please inspect all merchandise upon receipt. Any damages to delivered merchandise must be noted on Crown Mattress & Furniture delivery ticket at time of delivery. Crown Mattress & Furniture will arrange for a technician to come to your home to inspect the merchandise delivered. If the merchandise cannot be repaired properly, our technician will make the determination and report it to our customer service department.

DELIVERY - It is impossible to give a specific time for delivery. It is the customer's responsibility to make sure that your area is clear and ready to receive your new furniture. The delivery crew may not move, relocate, remove or dispose of your old furniture. Delivery crew WILL NOT TAKE AWAY on delivery truck ANY packaging material associated with the delivery.

Some homes have narrow halls, stairways, doors and/or low ceilings; therefore, it may be possible that the crew will not be able to bring in your furniture without risk of damage to your property as determined by our delivery crew. At such time, it becomes the customer's responsibility to bring the furniture into the home.

All service claims regarding visible damage must be made at the time of delivery and documented on the delivery ticket presented by the driver for signature. It is the responsibility of the customer to check unopened boxes. Damaged furniture at the time of delivery may be exchanged. Absolutely no return or refunds.

Crown Mattress & Furniture is not liable for damage to merchandise not claimed at the time of delivery. An authorized representative of the purchaser, over the age of 18, must be present at the time of delivery to inspect and sign for receipt of merchandise. If no one was available to receive a scheduled delivery, a re-delivery fee may apply.

Crown Mattress & Furniture reserves the right to: 1) inspect damaged merchandise in your home, 2) service the merchandise in your home, 3) photograph the merchandise in your home.

MERCHANDISE PICK-UP - Merchandise may be picked up at the store where purchased. Please call the store 7 days in advance to schedule a pick-up. All merchandise for pick-up will be made available dockside. All pick-up merchandise shall be claimed and inspected by the customer at the time of pick-up. Once inspected and accepted, the merchandise shall become the sole responsibility of customer including but not limited to the carrying, loading, packaging and securing the further transport. Please come prepared with the necessary tools: proper vehicle, rope, packing materials, etc.

RETURN POLICY - No returns of delivered merchandise permitted.

SPECIAL ORDERS - Any merchandise purchased as a special order will require a 50% non-refundable deposit upon order. All sales are final. There are no returns or exchanges on special orders. Please allow a minimum of 4-8 weeks (or longer) for special orders to be delivered.

FINAL SALE ITEMS OR CLEARANCE - All sales are final. There are no returns on any merchandise. All merchandise is sold as is, without warranties or services. Customer purchasing clearance items have the responsibility to inspect all items purchased and do understand that they are sold as is with no warranties or services.

REFUNDS - NO REFUNDS after 24 hours from the time the sale was written REGARDLESS if delivery or pick-up was attempted or not. Qualified refunds made by check or cash will be refunded by check, mailed to the customer from our business office (allow 15 banking days for your check to clear)/ A delivery charge shall be charged on the return of delivered merchandise. Bank card payments are refunded to the same bank card account.

CANCELLATION - If an order is canceled, credit will be issued after all paperwork is retrieved from our delivery department. The process may take up to one week from the date the cancellation is requested.

LAYAWAY - All purchases are held up to (180) days maximum, a 30% deposit is required. A 20% payment is due after thirty (30) days from original purchase date; 20% is due after sixty (60) days from original purchase date and balance due at the end of (180) days. All layaways are subject to manufacturer availability. If the item is no longer available, you must re-select. All payments must be made by the due dates. A $20 late fee will be applied for all late payments. If the order is canceled or payment in full is not made by the end of the (180) days grace period, the merchandise on layaway will be released for resale. In addition, the amounts previously rendered are non-refundable. Crown Mattress & Furniture does not provide layaway on discounted items or clearance merchandise.

LIMITATION OF LIABILITY - TO THE MAXIMUM EXTENT ALLOWED BY LAW, Crown Mattress & Furniture SHALL NOT BE LIABLE FOR ANY SPECIAL, CONSEQUENTIAL, PUNITIVE, EXEMPLARY OR INCIDENTAL DAMAGES (INCLUDING LOST OR ANTICIPATED REVENUES OR PROFITS RELATING TO THE SAME), ARISING FROM ANY CLAIM RELATING TO THESE CONDITIONS OF SALE, PRODUCT(S). SERVICE(S) OR OTHERWISE. IN NO EVENT WILL BE COLLECTIVE LIABILITY OF Crown Mattress & Furniture EXCEED THE AMOUNT YOU HAVE PAID TO Crown Mattress & Furniture FOR THE APPLICABLE ORDER OR PRODUCT OUT OF WHICH LIABILITY AROSE. THESE LIMITATIONS SHALL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY REMEDY.

COLLECTION FEES - If Crown Mattress & Furniture hires an attorney or pays any monies to collect payment from you, Crown Mattress & Furniture shall be entitled to collect from you all collection costs, including attorney's fees.

DISCLAIMERS - EXCEPT AS OTHERWISE PROVIDED HEREIN, Crown Mattress & Furniture DISCLAIMS ALL OTHER WARRANTIES AND REPRESENTATIONS OF ANY KIND EXPRESSED OR IMPLIED INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE. Clerical errors are subject to correction.

Save your receipt. You will need it for all transactions.